What This Summary Is, and Is Not
Terms and conditions are long, and most people accept them without reading a word. This page pulls out the rules that most often affect real players and explains them in plain English. It is our independent summary, written to help you understand what you are agreeing to. It is not the legal agreement itself.
The operator’s full terms and conditions, bonus terms and privacy policy, as published on the site at the time you play, always prevail over anything written here. Terms can change, so if a detail matters to you, such as a withdrawal limit or a bonus rule, check the current version in the site footer before you deposit. For our wider assessment of the product, see the full review.
Eligibility and One Account Per Person
You must be at least 18 years old and located in Great Britain to open and use a UK account. Each person may hold only one account. Duplicate accounts, accounts opened for someone else, and accounts used by more than one person are not allowed, and the operator may close them and void any bonuses or winnings linked to the breach.
Your name, date of birth and address must be accurate and match your identity documents. All payment methods must be in your own name; using a family member’s card or e-wallet is one of the most common reasons a withdrawal is held. If you have previously self-excluded, whether directly or through GAMSTOP, you should not be able to open a new account while that exclusion runs.
Verification
UK rules require the operator to verify your age and identity before you gamble. Most players pass an automatic check at sign-up. If that fails, you will be asked for a photo ID and a proof of address dated within the last three months, uploaded as JPG, PNG or PDF files of up to 10 MB. Reviews are completed within 24 hours and usually take two to four.
The operator may also ask for further information later, for example about the source of your funds if deposits rise sharply. These checks are a regulatory duty, not a sign of suspicion, and withdrawals can be paused until they are complete. Our troubleshooting guide lists the usual reasons documents are rejected.
Bonus Terms at a Glance
The welcome offer is 200% up to £6,000 + 250 Free Spins on a minimum deposit of £20. It is optional: you opt in at the deposit step, and you can decline it and play with cash only. The key rules are below.
| Rule | What it means |
|---|---|
| Wagering | 10x the bonus amount (the UK cap); a £200 bonus needs £2,000 in qualifying bets |
| Maximum bet while wagering | £5 per spin; £2 per spin for players aged 18–24 |
| Bonus validity | 30 days from crediting; unused bonus and related winnings then expire |
| Free spins | 50 a day for 5 days on Sugar Rush 1000 at £0.10 per spin; each batch valid 24 hours |
| Game contribution | Slots 100%, table games 10%, live dealer games 0% |
| Bonus buys | Not available on UK accounts |
Cash is played before bonus funds. Withdrawing before wagering is complete normally cancels the remaining bonus. Current offers and the full worked examples are on our promotions page.
Withdrawals and Limits
The minimum withdrawal is £10. The maximum is £10,000 per day and £30,000 per month. Withdrawals must go back to a payment method you have deposited with, in your own name, where that method supports payouts; Paysafecard is deposit-only, so voucher users need to add a debit card or bank account.
Each request is approved within 24 hours, usually much sooner. After approval, e-wallets typically pay within two hours, and debit cards and bank transfers take one to three working days. Credit cards and crypto are not accepted on UK accounts. The operator may hold a withdrawal while verification is outstanding or if it suspects a breach of the terms, and it must tell you why.
Dormant Accounts
If you do not log in or play for an extended period, the account may be classed as dormant. The full terms set out the exact period and any administration fee that can apply after that. Before any fee is charged, UK operators are expected to contact you and give you the chance to withdraw your balance. If you plan to stop playing, the simplest approach is to withdraw your funds and close the account through support.
Responsible Gambling
The terms give you, and the operator, tools to keep gambling under control. You can set deposit and loss limits, session reminders, a time-out from 24 hours to 6 weeks, or self-exclusion from 6 months to 5 years. Lowering a limit is immediate; raising one has a cooling-off period. The operator may also apply limits or restrict an account if it sees signs of harm, and GAMSTOP registration blocks access across all UK-licensed sites. Gambling is for adults aged 18 and over; free support is available from BeGambleAware.org and GamCare on 0808 8020 133.
Changes to the Terms
The operator can update its terms, usually to reflect new regulation or new products. Material changes should be notified to you in advance, typically by email or an on-screen message when you next log in, and continuing to play after the effective date normally means you accept them. Bonuses already claimed generally remain under the terms in force when you opted in. If you disagree with a change, you can withdraw your balance and close your account.
Read the operator’s full terms in the site footer and keep a copy of the version you accepted. Once you are comfortable with the rules, open an account and play.
